FidelityConnects Transition to Zoom Events - Resources and Support
Q. What’s happening?
- NEW: Zoom Events – Starting on February 27, 2024, FidelityConnects webcasts will broadcast via Zoom Events.
- FidelityConnects experience – Advisors can expect the same great content, interesting guests and CE credits.
- Need support? Have ideas? – If you have any questions, comments or suggestions, please contact the FidelityConnects Experience team at fidelity.connects@fidelity.ca
Q. What can I expect? How can I have the best experience?
- Registration – You will continue to receive an email invite from Fidelity Investments Canada with links to register for all webcasts each week.
- Confirming your seat – You will continue to receive a confirmation email from Fidelity Investments Canada.
- NEW: Reminder – You will get a reminder by email and/or text one hour before the broadcast.
- Joining – Use your unique link in the confirmation email to join the webcast.
- NEW: Verification code – Zoom Events may prompt you for multifactor authentication. Please use the step-by-step guides: job aid or video.
- Desktop/laptop: If you don’t have the Zoom app, consider Google Chrome for the best experience.
- Mobile/tablet: Download the Zoom app from Apple Store/Google Play; an account may be required.
- NEW: Verification code – Zoom Events may prompt you for multifactor authentication. Please use the step-by-step guides: job aid or video.
- Viewing and engaging with presenters and the community – You can expect a similar or enhanced experience
- Q&A, chat and polling – Ask your questions, share your ideas, and participate in the conversation.
- NEW – Live closed captioning – Live closed captioning transcription and translation will be available in more languages.
Q. Whom can I contact?
- For additional support, please email fidelity.connects@fidelity.ca, and a member of our team will respond as soon as possible.
