To help you determine the area you would like to work in, we have grouped our businesses into our major functions:
Career Paths
- Sales, Marketing and Research and Development
- Information Technology and Services
- Corporate Support
- Customer Relations
- Operations
Sales, Marketing and Research and Development
Description
Our Sales teams partner with financial institutions, Investment Professionals, consultants, and employers to educate and provide Canadian investors with a full line-up of products and services. They also customize products and services to meet our individual client needs. Some areas within Sales include:
- Business Development-Outbound Telephone Sales
- Sales Client Management
- Sales Support and Events Coordination
In partnership with other internal departments, our Marketing group plans, designs, and executes printed and electronic communications to promote our funds and services. Some areas within Marketing include:
- Creative Services
- Editorial Services
- Internet Services
- National Advertising
- Production
- Translation Services
The Research and Development team establishes our new products and services with our clients' needs in mind. In addition, they provide market and fund information and help to position our family of mutual funds. Some areas within Research include:
- Product Development
- Research
- Product Management
- Service Development
Information Technology and Services
Description
The IT/IS group installs, maintains, and supports Fidelity's production and development environments. Services range from project management, systems development, Help Desk, and desktop support, to system (WAN/LAN) and telecommunications monitoring and support. Some areas within Information Technology include:
Project Administration
- Application and Production Support
- Development and Delivery
- Internet Technologies and Development
- Systems Architecture
Operations
- LAN
- Production Support
- Relationship Management
- Special Projects
- Telecommunications/Desktop
- Unix Administration
- Support Centre
Corporate Support
Description
This area supports other business areas through strategic, consultative, and administrative functions. Our executive function defines our organizational strategy, and provides leadership to the organization and department leaders. Our administrative areas support the organization by providing timely and efficient services.
Some areas within Corporate Support include:
- Communications
- Executive
- Finance
- Human Resources
- Legal
- Mailroom and Distribution
- Purchasing
- Security
- Technology
Customer Relations
Description
As a front-line contact to Fidelity Canada, our Client Services Representatives in the retail centre respond primarily to unitholder and Investment Professional queries through inbound calls, correspondence, and mail.
Fidelity Retirement Services and Employee Services Centre Representatives respond in a similar manner to plan sponsors and plan participants.
Providing outstanding value-added service is our top priority.
Operations
Description
Our back-office operations consist of money transfer (processing transactions), ensuring that records of our unitholders, plan sponsors and Investment Professionals' records are kept up-to-date, and generating statements and receipts.
Areas within Operations include:
- Distributor Services (broker and dealer operational support)
- Mutual Fund Processing (transactions and account information)
- Plan Administration
- Processing Support (document imaging, indexing and settlements)
- Trust Accounting (cash and transaction reconciliation)
Operations also provides project management and user acceptance testing support, necessary for product and process improvements that affect our Client Services and Processing functions.